Senior Product Manager, Loyalty

Toronto

Job Overview: 

Our client is one of the world’s largest quick service restaurant companies with more than $30 billion in system-wide sales and over 25,000 restaurants in more than 100 countries and U.S. territories. 

 

The Senior Product Manager will take a leadership role in defining the digital data, CRM, and loyalty experiences for our restaurant brands. In this role, you will be responsible for various aspects of the digital experience encompassing mobile, website and restaurant touch points - establishing vision and goals, creating roadmaps, and driving the broader internal and external teams in delivering value to our guests and operators.

 

Roles and Responsibilities:

  • Understand business strategy and needs to deliver best-in-class products to serve our customers and franchisees

  • Lead cross-functional internal bringing together internal stakeholders from across our world-class teams including engineering, design, marketing, data science, operations, and the field and external stakeholders from agencies, POS vendors, payment processors and mobile partners

  • Develop thorough understanding of customer needs and business objectives and properly set goals accordingly

  • Analyze data and conduct user research to make the best product decisions

  • Rationalize KPIs, prioritize initiatives, write user stories, and spec features and tasks

  • Work in tandem with engineering leads to scope initiatives and lock features into sprints

  • Coordinate and prioritize backlog in a fast paced, changing environment

  • Lead the craftsmanship of the product

  • Provide updates to senior leadership, including the CTO and Brand Presidents, on a regular cadence.

 

Required Skills:

  • 5 years of product management experience working on real-life, consumer facing products and services

  • Experience with digital analytics and data products

  • Working knowledge of CRM tools and processes

  • Digital media experience an asset

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